A project manager is working with a client who frequently requests status updates and detailed explanations for any project decisions. The client appears to have low confidence in the project team's capabilities. What should the project manager do to address this situation?

Answer options:

Provide more frequent and detailed reports to satisfy the client's need for information

Work to build the client's confidence through transparent communication, demonstrating competence, and involving them in key decisions

Explain to the client that their requests for information are creating project overhead

Escalate the client's behavior to senior management as micromanagement

How to approach this question

When clients show low confidence through excessive oversight, address the root cause by building trust and confidence rather than treating the symptoms.

Full Answer

B.Work to build the client's confidence through transparent communication, demonstrating competence, and involving them in key decisions✓ Correct

Excessive client oversight often indicates low confidence. Building trust through transparency, demonstrated competence, and appropriate involvement addresses the root cause.

Common mistakes

Treating the oversight requests as the problem rather than recognizing them as symptoms of low confidence that needs to be addressed.

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