ExpertHard1 markMultiple Choice
PMP · Question 01 · Task 1: Manage conflict
During a sprint retrospective in an agile project, two team members engage in a heated argument about the team's velocity calculation methodology. The disagreement is escalating and other team members are becoming uncomfortable. What should the project manager do FIRST?
During a sprint retrospective in an agile project, two team members engage in a heated argument about the team's velocity calculation methodology. The disagreement is escalating and other team members are becoming uncomfortable. What should the project manager do FIRST?
Answer options:
A.
Immediately end the retrospective and schedule individual meetings with both team members
B.
Facilitate a structured discussion to understand both perspectives and guide the team toward consensus
C.
Make an executive decision on the velocity calculation method to resolve the conflict quickly
D.
Ask the Scrum Master to handle the conflict while continuing with other retrospective items
How to approach this question
Look for servant leadership approaches that facilitate rather than dictate. Consider what maintains team cohesion while addressing the root cause.
Full Answer
B.Facilitate a structured discussion to understand both perspectives and guide the team toward consensus✓ Correct
Conflict management in agile environments requires facilitating team resolution rather than imposing solutions. The project manager should guide the discussion to help the team reach consensus.
Common mistakes
Choosing directive approaches or avoiding the conflict entirely. Remember that servant leadership emphasizes facilitation and team empowerment.
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