ExpertPMP · Question 03 · Task 14: Promote team performance through the application of emotional intelligence
A project manager notices that a high-performing team member has become withdrawn, is frequently absent from daily stand-ups, and the quality of their deliverables has declined over the past three weeks. Other team members have started expressing concerns about delays. Which TWO emotional intelligence competencies should the project manager primarily apply?
A project manager notices that a high-performing team member has become withdrawn, is frequently absent from daily stand-ups, and the quality of their deliverables has declined over the past three weeks. Other team members have started expressing concerns about delays. Which TWO emotional intelligence competencies should the project manager primarily apply?
Answer options:
Self-awareness to recognize their own frustration with the team member's performance
Self-management to control the impulse to immediately address the performance issues publicly
Social awareness to recognize the team member's behavioral changes and emotional state
Relationship management to have a private, empathetic conversation to understand the situation
Motivation to inspire the team member through public recognition
Empathy to understand how the team member might be feeling
How to approach this question
Full Answer
Common mistakes
Practice the full PMI PMP Practice Exam 3
100 questions · hints · full answers · grading