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Task 8: Plan and manage scopeuser experiencerequirements gapusabilitystakeholder collaboration

PMP · Question 77 · Task 8: Plan and manage scope

A project manager is working with a team that has been consistently meeting sprint goals but stakeholder feedback indicates that the delivered features are not intuitive for end users. The development team argues that they are building exactly what was specified in the requirements. What should the project manager do FIRST?

Answer options:

A.

Facilitate sessions with end users, stakeholders, and the development team to better understand usability needs

B.

Review the requirements documentation to ensure it includes usability specifications

C.

Implement user experience testing for all future deliverables

D.

Assign a user experience specialist to review all development work

How to approach this question

When there's a gap between delivered features and user needs, bring all perspectives together to understand the disconnect before implementing process changes.

Full Answer

A.Facilitate sessions with end users, stakeholders, and the development team to better understand usability needs✓ Correct
Understanding the gap between specifications and user needs requires input from users, stakeholders, and developers to identify what's missing from the requirements process.

Common mistakes

Immediately implementing process changes or adding specialists without first understanding why the current requirements don't capture user needs effectively.
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