A project manager is working with a team that has been consistently delivering high-quality work but is showing signs of burnout due to sustained high workload over several months. Team morale is declining and some members are considering leaving the project. What should the project manager do FIRST?

Answer options:

Assess the workload sustainability and work with stakeholders to adjust expectations or resources

Implement team building activities and recognition programs to improve morale

Rotate team members to different tasks to provide variety and reduce monotony

Encourage team members to take time off to recover from the intense work period

How to approach this question

When teams show burnout symptoms, address the root cause (workload sustainability) rather than treating symptoms (low morale).

Full Answer

A.Assess the workload sustainability and work with stakeholders to adjust expectations or resources✓ Correct

Burnout from sustained high workload requires addressing the root cause through workload assessment and stakeholder engagement to find sustainable solutions.

Common mistakes

Treating symptoms (low morale) rather than addressing the root cause (unsustainable workload) that's creating the burnout situation.

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