A project manager discovers that the project's key performance indicators show the team is meeting all technical milestones, but stakeholder satisfaction surveys indicate declining confidence in the project's ability to deliver business value. What should the project manager do FIRST?

Answer options:

Engage with stakeholders to understand the disconnect between technical progress and perceived business value

Increase communication frequency to better inform stakeholders about technical progress

Review the project scope to ensure alignment with business objectives

Accelerate delivery to demonstrate business value sooner

How to approach this question

When there's a disconnect between project metrics and stakeholder perception, understand the stakeholder perspective first before taking corrective action.

Full Answer

A.Engage with stakeholders to understand the disconnect between technical progress and perceived business value✓ Correct

Stakeholder engagement to understand their concerns provides the insight needed to address the disconnect between technical progress and perceived value.

Common mistakes

Assuming more communication or faster delivery will solve perception issues without understanding what's driving the stakeholder concerns.

Question 35 All questions Question 37

Practice the full PMI PMP Practice Exam 3

100 questions · hints · full answers · grading

More questions from this exam

Q01During a sprint retrospective in an agile project, two team members engage in a heated argument a...Hard Q02A project manager is leading a hybrid software development project where the client has clearly d...Hard Q03A project manager notices that a high-performing team member has become withdrawn, is frequently ...Hard Q04During sprint planning for a software development project, the development team reports that they...Hard Q05A project has the following earned value metrics at the end of Month 8:<br/>- Budget at Completio...Hard

View all 100 questions →