Hard1 markMultiple Choice

PMP · Question 23 · Task 2: Evaluate and deliver project benefits and value

A project manager is establishing a measurement system to track the benefits of a new marketing campaign project. The goal is to increase brand awareness.<br/><br/>Which TWO actions should the project manager take to ensure the measurement system is effective? (Select TWO)

Answer options:

A.

Wait until the project is finished to decide on metrics.

B.

Select metrics that are easy to measure, even if they are not directly related to the goal.

C.

Establish a baseline of current brand awareness before the project starts.

D.

Agree on the specific metrics (e.g., social media mentions, survey results) with the stakeholders.

E.

Assign the project team to manually count brand mentions indefinitely.

F.

Use the same metrics as the previous engineering project.

How to approach this question

To measure change, you need a Baseline (Start) and agreed Metrics (Ruler).

Full Answer

Effective measurement requires a baseline (C) to compare against and agreement on what to measure (D). Without a baseline, you can't prove improvement. Without agreement, stakeholders may dispute the results.

Common mistakes

Selecting A (waiting) or B (easy metrics).

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