ExpertHard1 markMultiple Choice
Task 2: Manage communicationscommunication managementstakeholder communicationinformation managementcommunication protocols
PMP · Question 16 · Task 2: Manage communications
A project manager discovers that different stakeholder groups are receiving conflicting information about project status from various team members. This is causing confusion and eroding stakeholder confidence. What should the project manager do FIRST?
A project manager discovers that different stakeholder groups are receiving conflicting information about project status from various team members. This is causing confusion and eroding stakeholder confidence. What should the project manager do FIRST?
Answer options:
A.
Establish a single source of truth for project information and define clear communication protocols
B.
Send a clarification email to all stakeholders with the correct project status
C.
Restrict team members from communicating directly with stakeholders
D.
Schedule individual meetings with each stakeholder group to clarify the situation
How to approach this question
Look for systematic approaches that address the root cause of communication problems rather than just treating symptoms.
Full Answer
A.Establish a single source of truth for project information and define clear communication protocols✓ Correct
Effective communication management requires establishing clear processes and single sources of truth to prevent conflicting information from reaching stakeholders.
Common mistakes
Focusing on immediate fixes rather than systematic solutions, or restricting communication without establishing proper processes.
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