ExpertHard1 markMultiple Choice
Task 3: Support team performanceteam performanceservant leadershipperformance managementone-on-one meetings
PMP · Question 03 · Task 3: Support team performance
A team member who was previously a high performer has shown declining work quality and missed several sprint commitments over the past two iterations. Other team members are starting to express frustration. What should the project manager do FIRST to support team performance?
A team member who was previously a high performer has shown declining work quality and missed several sprint commitments over the past two iterations. Other team members are starting to express frustration. What should the project manager do FIRST to support team performance?
Answer options:
A.
Have a private one-on-one conversation with the team member to understand what might be affecting their performance
B.
Reassign the team member's tasks to other team members to ensure sprint goals are met
C.
Address the performance issues during the next team retrospective
D.
Document the performance issues and escalate to the functional manager
How to approach this question
Look for approaches that demonstrate care for the individual while addressing performance concerns. Start with understanding before taking corrective action.
Full Answer
A.Have a private one-on-one conversation with the team member to understand what might be affecting their performance✓ Correct
Supporting team performance requires understanding the root causes of performance changes, especially for previously high performers. A caring, private conversation demonstrates servant leadership.
Common mistakes
Jumping to corrective actions without understanding the cause, or handling individual performance issues in public forums.
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