Task 1: Manage conflict — PMP Practice Question 01

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Look for servant leadership approaches that facilitate rather than dictate. The PM should help the team work through conflicts constructively rather than avoiding or escalating them.

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B.Facilitate a structured discussion to help both developers express their perspectives and guide the team toward consensus✓ Correct

Conflict management in agile environments requires the project manager to act as a facilitator and coach, helping team members work through disagreements constructively while maintaining psychological safety.

Common mistakes

Choosing avoidance strategies or immediately escalating instead of facilitating resolution. Many candidates miss that conflict can be productive when managed well.

During a sprint retrospective in an agile project, two senior developers engage in a heated argument about coding standards. The disagreement is escalating and other team members are becoming uncomfortable. What should the project manager do FIRST?

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Common mistakes

Practice the full PMI PMP Practice Exam 6

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