During a project planning session, the development team and the business analysts have different interpretations of a key requirement. The disagreement is causing confusion about project scope and deliverables. What should the project manager do FIRST to build shared understanding?

Answer options:

Make a decision about the requirement interpretation to move the project forward

Facilitate a workshop with both groups to explore the root cause of the different interpretations

Ask the business sponsor to clarify the requirement for both teams

Document both interpretations and let each team proceed with their understanding

How to approach this question

Look for approaches that bring parties together to explore root causes and build genuine consensus rather than imposing solutions or avoiding the issue.

Full Answer

B.Facilitate a workshop with both groups to explore the root cause of the different interpretations✓ Correct

Building shared understanding requires identifying the root causes of misunderstanding and facilitating genuine consensus among all parties involved.

Common mistakes

Imposing solutions without building understanding, or allowing misunderstandings to persist by avoiding the difficult conversation.

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