ExpertPMP · Question 80 · Task 8: Negotiate project agreements
A project manager is negotiating a service level agreement (SLA) with a cloud service provider for a critical business application. The provider offers 99.5% uptime with standard support, or 99.9% uptime with premium support at 40% higher cost. The business stakeholders want maximum uptime but are concerned about the cost increase. What negotiation approach should the project manager take FIRST?
A project manager is negotiating a service level agreement (SLA) with a cloud service provider for a critical business application. The provider offers 99.5% uptime with standard support, or 99.9% uptime with premium support at 40% higher cost. The business stakeholders want maximum uptime but are concerned about the cost increase. What negotiation approach should the project manager take FIRST?
Answer options:
Accept the 99.5% uptime option to control costs since it's still a high availability level
Analyze the business impact of different uptime levels and explore creative solutions that could meet both availability and cost objectives
Negotiate for 99.9% uptime at a lower premium than the 40% increase offered
Request a hybrid solution with 99.5% standard uptime and premium support only during critical business hours
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