ExpertMinds LogoExpertMinds
Hard1 markMultiple Choice
Task 1: Manage conflictconflict managementservant leadershipteam dynamicsagile retrospective

PMP · Question 01 · Task 1: Manage conflict

During a sprint retrospective in an agile project, two senior developers engage in a heated argument about coding standards. The disagreement escalates when one developer questions the other's technical competence in front of the entire team. Team morale visibly drops, and other members become uncomfortable. What should the project manager do FIRST?

Answer options:

A.

Immediately end the retrospective and schedule individual meetings with both developers

B.

Acknowledge the passion both developers have for quality, then facilitate a discussion to understand both perspectives and guide toward consensus

C.

Ask the team to vote on which coding standard approach to adopt

D.

Escalate the conflict to the functional managers of both developers

How to approach this question

Look for servant leadership approaches that facilitate rather than dictate. The correct answer should demonstrate conflict management skills while maintaining team cohesion and using the situation as a learning opportunity.

Full Answer

B.Acknowledge the passion both developers have for quality, then facilitate a discussion to understand both perspectives and guide toward consensus✓ Correct
Effective conflict management in agile environments requires servant leaders to facilitate understanding between parties while maintaining team psychological safety. The project manager should model healthy conflict resolution behaviors.

Common mistakes

Students often choose escalation (D) thinking it's professional, or ending the meeting (A) to avoid discomfort, rather than recognizing the opportunity to facilitate resolution and demonstrate leadership.
All questions02

Practice the full PMI PMP Practice Exam 5

94 questions · hints · full answers · grading

Sign up freeTake the exam

More questions from this exam

Q02A project manager is leading a hybrid software development project where the client has clearly d...HardQ03A project manager notices that a high-performing team member has become withdrawn over the past t...HardQ04During iteration planning for a hybrid software project, the team identifies a new technical risk...HardQ05A project has the following earned value metrics at the end of Month 6:<br/>- Budget at Completio...HardQ06A pharmaceutical project must comply with FDA regulations. During a routine audit preparation, th...Hard
View all 94 questions →