ExpertPMP · Question 66 · Task 16: Ensure knowledge transfer for project continuity
A project manager is preparing for the transition of a complex e-commerce platform from the development team to the operations and support teams. The operations team has limited experience with the new technology stack and microservices architecture. The development team has focused on feature delivery and has not created comprehensive operational documentation or troubleshooting guides. What should the project manager do FIRST?
A project manager is preparing for the transition of a complex e-commerce platform from the development team to the operations and support teams. The operations team has limited experience with the new technology stack and microservices architecture. The development team has focused on feature delivery and has not created comprehensive operational documentation or troubleshooting guides. What should the project manager do FIRST?
Answer options:
Schedule comprehensive training sessions for the operations team on the new technology stack and architecture
Extend the development team's involvement to provide ongoing operational support during the transition period
Conduct a comprehensive knowledge transfer assessment to identify operational knowledge gaps and develop a structured transfer plan
Create detailed operational documentation and troubleshooting procedures for all system components
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