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Task 3: Support team performanceteam performancecoachingemotional intelligenceindividual development

PMP · Question 03 · Task 3: Support team performance

During a performance review cycle, a project manager notices that one team member consistently delivers high-quality work but struggles with collaboration and knowledge sharing. The team member works independently, rarely participates in team discussions, and other members have difficulty understanding their technical decisions. What should the project manager do FIRST?

Answer options:

A.

Document the collaboration issues in the performance review and set improvement goals

B.

Have a private conversation to understand the team member's perspective and identify barriers to collaboration

C.

Assign the team member to pair programming sessions to force more collaboration

D.

Reassign the team member to individual contributor tasks that don't require collaboration

How to approach this question

Look for approaches that seek to understand the individual's perspective and identify root causes before taking action.

Full Answer

B.Have a private conversation to understand the team member's perspective and identify barriers to collaboration✓ Correct
Supporting team performance requires understanding individual motivations, barriers, and perspectives before implementing solutions. Servant leaders coach and support rather than direct or punish.

Common mistakes

Students often choose directive or punitive approaches rather than recognizing the need to understand and support team members first.

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