ExpertHard1 markMultiple Choice
Task 1: Manage conflictpersonal conflictsconflict managementteam dynamicsconflict resolution process
PMP · Question 90 · Task 1: Manage conflict
A project manager discovers that two team members have been having ongoing personal conflicts that are starting to affect their work quality and team dynamics. Both individuals are high performers when working independently. What should the project manager do FIRST?
A project manager discovers that two team members have been having ongoing personal conflicts that are starting to affect their work quality and team dynamics. Both individuals are high performers when working independently. What should the project manager do FIRST?
Answer options:
A.
Meet with both individuals separately to understand their perspectives, then facilitate a discussion to resolve the conflict
B.
Reassign the team members to work on separate tasks to minimize their interaction
C.
Address the conflict in a team meeting to ensure transparency
D.
Escalate the conflict to HR since it involves personal issues between team members
How to approach this question
For personal conflicts affecting work, gather information from both parties separately, then facilitate resolution rather than avoiding the conflict or making it public.
Full Answer
A.Meet with both individuals separately to understand their perspectives, then facilitate a discussion to resolve the conflict✓ Correct
Effective conflict management involves understanding each party's perspective separately before facilitating joint discussion to resolve the issues affecting work performance.
Common mistakes
Either avoiding the conflict through separation or immediately bringing parties together without understanding their individual perspectives first.
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