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Task 4: Engage stakeholdersstakeholder requirementsmethodology conflictsunderlying needs analysisagile advocacy

PMP · Question 84 · Task 4: Engage stakeholders

A project manager is working with a team that has been using agile practices successfully, but a new senior stakeholder has joined who insists on detailed upfront planning and comprehensive documentation. The stakeholder threatens to withdraw support if these requirements aren't met. What should the project manager do?

Answer options:

A.

Switch to a predictive methodology to satisfy the stakeholder's requirements

B.

Work with the stakeholder to understand their underlying concerns and explore how agile practices can address those needs

C.

Explain to the stakeholder why agile practices are superior to traditional planning approaches

D.

Escalate the conflict to senior management for resolution

How to approach this question

When stakeholders demand specific practices, understand their underlying needs and explore how current successful practices can address those needs.

Full Answer

B.Work with the stakeholder to understand their underlying concerns and explore how agile practices can address those needs✓ Correct
Stakeholder demands for specific practices often stem from underlying concerns about visibility, control, or risk. Understanding these needs enables solutions that address concerns while maintaining successful practices.

Common mistakes

Either automatically complying with stakeholder demands or dismissing their concerns, instead of understanding the underlying needs driving their requirements.

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