Hard1 markMultiple Choice
Task 2: Evaluate and deliver project benefits and valuefeature adoptionuser researchvalue deliverybacklog prioritization

PMP · Question 82 · Task 2: Evaluate and deliver project benefits and value

A project manager is leading a software development project where the team has been delivering features on schedule, but post-release user feedback indicates that many features are not being used as expected. Usage analytics show low adoption rates for several key features. Which TWO actions should the project manager take to address this issue?

Answer options:

A.

Increase marketing and communication about the available features

B.

Improve the user interface design to make features more discoverable

C.

Conduct user research to understand why features aren't being adopted and what users actually need

D.

Focus development efforts on building more features to provide additional options

E.

Reassess the product backlog priorities based on actual user behavior and needs

F.

Implement user training programs to help users understand how to use the features

How to approach this question

When features have low adoption, understand why users aren't adopting them and reassess what should be built based on actual user needs.

Full Answer

Low feature adoption indicates a value delivery problem. User research (C) identifies root causes while backlog reassessment (E) addresses future development priorities.

Common mistakes

Focusing on promotion, training, or UI improvements instead of understanding whether the features actually meet user needs and adjusting development priorities accordingly.

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