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    PracticePMI PMP®PMI PMP Practice Exam 3Question 31
    Hard1 markMultiple Choice
    Task 1: Manage conflictstakeholder managementteam protectionconflict de-escalationprofessional communication

    PMP · Question 31 · Task 1: Manage conflict

    During a project review meeting, a senior stakeholder criticizes the project team's performance in front of other stakeholders, causing visible distress to team members. The criticism is partially valid but delivered inappropriately. What should the project manager do FIRST?

    Answer options:

    A.

    Defend the team immediately and redirect the conversation to project accomplishments

    B.

    Acknowledge the concerns professionally and suggest discussing specific improvement actions privately after the meeting

    C.

    Ask the stakeholder to provide specific examples and evidence for their criticism

    D.

    End the meeting immediately to prevent further damage to team morale

    How to approach this question

    Balance protecting team morale with addressing valid concerns. Look for approaches that de-escalate while moving toward constructive resolution.

    Full Answer

    B.Acknowledge the concerns professionally and suggest discussing specific improvement actions privately after the meeting✓ Correct
    Effective leadership acknowledges valid concerns while protecting team morale and redirecting toward constructive problem-solving in appropriate settings.

    Common mistakes

    Either completely defending the team (ignoring valid concerns) or allowing public criticism to continue (damaging team morale).
    Question 30All questionsQuestion 32

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