Hard1 markMultiple Choice
Task 4: Engage stakeholdersstakeholder analysispower-interest gridstakeholder engagementinfluence management

PMP · Question 13 · Task 4: Engage stakeholders

A project manager is analyzing stakeholders for a new digital transformation initiative. The analysis reveals a department head who has high influence over project resources but low interest in the project outcomes, and a group of end users who have low influence but high interest in the project success. Which TWO stakeholder engagement strategies are MOST appropriate?

Answer options:

A.

Keep the department head satisfied through regular updates and addressing their concerns

B.

Manage the department head closely with frequent detailed communications

C.

Monitor the end users with minimal communication

D.

Keep the end users informed about project progress and benefits

E.

Involve both groups equally in all project decisions

F.

Focus primarily on the department head since they have more influence

How to approach this question

Use the power-interest grid: high influence/low interest = keep satisfied; low influence/high interest = keep informed. Match strategies to stakeholder characteristics.

Full Answer

Stakeholder engagement strategies should match their power-interest profile. High influence requires satisfaction, high interest requires information sharing.

Common mistakes

Treating all stakeholders the same way or focusing only on influence while ignoring interest levels. Each quadrant of the power-interest grid has different strategies.

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