ExpertPMP · Question 23 · Task 9: Collaborate with stakeholders
A project manager receives conflicting requirements from two key stakeholders. The marketing director wants the product to have extensive customization options to appeal to diverse customer segments, while the operations director wants standardized features to reduce support complexity. Both requirements are valid from their perspectives. How should the project manager resolve this conflict?
A project manager receives conflicting requirements from two key stakeholders. The marketing director wants the product to have extensive customization options to appeal to diverse customer segments, while the operations director wants standardized features to reduce support complexity. Both requirements are valid from their perspectives. How should the project manager resolve this conflict?
Answer options:
Choose the requirement from the stakeholder with higher organizational authority
Facilitate a collaborative session to explore solutions that address both stakeholders' underlying needs
Escalate the decision to the project sponsor to avoid taking sides
Implement both requirements and let the development team figure out the technical solution
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