PMP · Question 22 · Task 12: Define team ground rules
A project team has established ground rules including 'all team members will be respectful in communications' and 'decisions will be made collaboratively.' During a heated technical discussion, one team member interrupts others repeatedly and dismisses their ideas without consideration. Other team members are becoming frustrated and disengaged. What should the project manager do?
Answer options:
Ignore the behavior since technical discussions can be passionate and the team member is contributing
Publicly call out the team member's behavior during the meeting to enforce the ground rules
Address the ground rule violation privately with the team member and reinforce expectations
Revise the ground rules to be more specific about acceptable behavior in technical discussions
100 questions · hints · full answers · grading
Expert