Which of the following are costs of conformance (money spent to avoid failures)? (Select TWO)

Answer options:

Training

Warranty work

Testing/Inspection

Rework

Scrap

Liability claims

How to approach this question

Identify costs incurred *before* a failure is found by the customer (Prevention + Appraisal).

Full Answer

Cost of Quality includes Conformance (Prevention, Appraisal) and Non-conformance (Internal/External Failure). Training and Testing are proactive investments.

Common mistakes

Thinking Testing is a failure cost. It is an appraisal cost (Conformance).

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