PMP · Question 22 · Task 5: Ensure team members/stakeholders are adequately trained
A stakeholder is resisting the adoption of a new project management tool, claiming it is too difficult to use. The PM suspects this is due to a lack of training. What should the PM do?
Answer options:
Send the stakeholder the user manual via email.
Assess the stakeholder's specific learning needs and arrange a targeted walkthrough or training session.
Tell the stakeholder that use of the tool is mandatory.
Revert to the old tool for this stakeholder only.
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