A project manager is rolling out a new process. The team has been trained (Knowledge) and has the tools (Ability), but they revert to the old process whenever the project manager is not watching.<br/><br/>Which ADKAR element is missing?

Answer options:

Awareness

Knowledge

Ability

Reinforcement

How to approach this question

If they *can* do it but *don't* stick to it, it's a Reinforcement issue.

Full Answer

D.Reinforcement✓ Correct

Reinforcement (the R in ADKAR) is about sustaining the change. If people revert to old ways, it means the new way hasn't been reinforced through rewards, recognition, or consequences.

Common mistakes

Thinking it's Desire (maybe, but 'reverting when not watched' strongly suggests lack of reinforcement/habit formation).

Question 50 All questions Question 52

Practice the full PMP Business Environment Domain Practice Exam

60 questions · hints · full answers · grading

More questions from this exam

Q01A project manager is leading a medical device development project. During the execution phase, a ...Hard Q02A global fintech organization is launching a new payment platform. The project manager is identif...Hard Q03A project manager discovers that a subcontractor has been disposing of chemical waste improperly,...Hard Q04An Agile team is developing a healthcare application. A new patient privacy regulation is passed ...Hard Q05A project team is building a new headquarters. The project manager must ensure that the building ...Hard

View all 60 questions →