ExpertHard1 markMultiple Choice
PMP · Question 15 · Task 12: Define team ground rules
A team member is consistently late to the daily standup. The team has established ground rules that include 'Be on time'. The team looks to the project manager for action. What is the BEST response?
A team member is consistently late to the daily standup. The team has established ground rules that include 'Be on time'. The team looks to the project manager for action. What is the BEST response?
Answer options:
A.
Publicly reprimand the team member during the next standup to enforce the rules.
B.
Ignore the lateness as long as the work is getting done.
C.
Ask the team during the retrospective how they would like to handle violations of their ground rules.
D.
Impose a fine system for late arrivals.
How to approach this question
Ground rules belong to the Team. The PM facilitates, doesn't police.
Full Answer
C.Ask the team during the retrospective how they would like to handle violations of their ground rules.✓ Correct
The PM's role is to ensure the ground rules are established (Task 12) and to help the team manage them. Asking the team reinforces self-organization.
Common mistakes
Acting as the 'School Teacher' (policing) rather than the Servant Leader (facilitating accountability).
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