A project team in a matrix organization is struggling. The functional manager keeps pulling key resources away for operational emergencies, causing sprint delays. The project manager has tried discussing this with the functional manager but the behavior continues. What should the project manager do NEXT?

Answer options:

Update the risk register and accept the schedule delays as inevitable.

Ask the team to work overtime to make up for the lost hours.

Analyze the impact of the resource unavailability on the project critical path/value delivery and present this data to the project sponsor.

File a formal complaint against the functional manager with HR.

How to approach this question

The PM has already tried direct negotiation (Level 1). The next step is not to give up, but to escalate constructively with data.

Full Answer

C.Analyze the impact of the resource unavailability on the project critical path/value delivery and present this data to the project sponsor.✓ Correct

In a matrix organization, resource availability is a common conflict. If the functional manager doesn't cooperate, the PM must escalate to the sponsor/governance body, armed with impact analysis.

Common mistakes

Thinking escalation is always wrong (it's necessary when authority limits are reached) or punishing the team (overtime).

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