A project manager is leading an enterprise system implementation that will significantly change how employees perform their daily work. Early feedback indicates resistance from several departments concerned about workflow disruption and job security. Which TWO actions should the project manager take FIRST to support organizational change?

Answer options:

Assess the organizational culture and specific concerns driving resistance in each department

Proceed with implementation as planned since resistance is normal in change initiatives

Develop targeted change management strategies that address the specific concerns and cultural factors

Increase general communication about the benefits of the new system to all employees

Engage senior leadership to mandate compliance and overcome resistance

Delay implementation until all resistance is resolved through training programs

How to approach this question

Look for approaches that first understand organizational culture and specific concerns, then develop targeted strategies based on that understanding.

Full Answer

Supporting organizational change requires understanding the specific culture and concerns that drive resistance, then developing targeted change management strategies that address those specific factors rather than using generic approaches.

Common mistakes

Ignoring resistance, using generic communication approaches, relying on authority without addressing concerns, or delaying without targeted intervention.

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