ExpertHard1 markMultiple Choice
Task 4: Support organizational changeorganizational changechange managementresistance managementcultural assessment
PMP · Question 35 · Task 4: Support organizational change
A project manager is leading an enterprise system implementation that will significantly change how employees perform their daily work. Early feedback indicates that some departments are resistant to the changes and concerned about the impact on their workflows. What should the project manager do FIRST?
A project manager is leading an enterprise system implementation that will significantly change how employees perform their daily work. Early feedback indicates that some departments are resistant to the changes and concerned about the impact on their workflows. What should the project manager do FIRST?
Answer options:
A.
Proceed with the implementation as planned since resistance is normal in change initiatives
B.
Assess the organizational culture and specific concerns to develop targeted change management strategies
C.
Increase communication about the benefits of the new system
D.
Engage senior leadership to mandate compliance with the changes
How to approach this question
Look for approaches that understand organizational culture and specific concerns before developing change management strategies.
Full Answer
B.Assess the organizational culture and specific concerns to develop targeted change management strategies✓ Correct
Supporting organizational change requires understanding the specific culture and concerns that drive resistance, enabling development of targeted and effective change management strategies.
Common mistakes
Ignoring resistance, using generic communication approaches, or relying on authority without addressing underlying concerns.
Practice the full PMI PMP Practice Exam 6
100 questions · hints · full answers · grading
More questions from this exam
Q01During a sprint retrospective in an agile project, two senior developers engage in a heated argum...HardQ02A project manager is leading a hybrid software development project where the client has stable re...HardQ03A team member who was previously a high performer has shown declining work quality and missed sev...HardQ04An experienced team member approaches the project manager asking for more autonomy in making tech...HardQ05A project team is transitioning from waterfall to agile methodology. Several team members express...Hard