Task 14: Promote team performance through the application of emotional intelligence

A project manager feels a surge of anger when a stakeholder criticizes the project publicly. The PM takes a deep breath, pauses, and chooses to ask a clarifying question instead of snapping back. Which EI component is this?

A project manager notices that the team is unusually quiet and tense after a company announcement about restructuring. The PM cancels the planned agenda and opens the floor for the team to discuss their concerns. This demonstrates:

A team member is going through a difficult divorce and their performance has dropped. They confide in the PM. Which TWO actions demonstrate high emotional intelligence?

A project manager uses personality assessments (e.g., MBTI, DiSC) with the team. What is the PRIMARY purpose of this in the context of the People Domain?

A project manager observes that a team member, who is an expert in their field, is constantly interrupting others during meetings and dismissing their ideas. The team's psychological safety is deteriorating. What should the project manager do FIRST?