ExpertHard1 markMultiple Choice
PMP · Question 96 · Task 4: Support organizational change
A project manager is leading a project to implement a new CRM system. The sales team is resisting the change. The PM decides to identify a 'Champion' within the sales team to advocate for the system. What is this strategy?
A project manager is leading a project to implement a new CRM system. The sales team is resisting the change. The PM decides to identify a 'Champion' within the sales team to advocate for the system. What is this strategy?
Answer options:
A.
Coercion
B.
Influence / Change Management
C.
Bribery
D.
Delegation
How to approach this question
Resistance -> Champion -> Influence.
Full Answer
B.Influence / Change Management✓ Correct
Task 4 (Org Change). Identifying and empowering change champions is a best practice for overcoming resistance.
Common mistakes
Thinking the PM must do all the influencing alone.
Practice the full PMI PMP Practice Exam
114 questions · hints · full answers · grading
More questions from this exam
Q01During a daily standup in a hybrid project, two senior developers begin arguing about the archite...HardQ02A project manager takes over a project where the team is demoralized. The previous PM was authori...HardQ03A key stakeholder is unhappy with the product increment delivered in the last sprint, claiming it...HardQ04A project team in a matrix organization is struggling. The functional manager keeps pulling key r...HardQ05A project manager is leading a virtual team spread across four time zones. Team members report fe...Hard