ExpertHard1 markMultiple Choice
PMP · Question 37 · Task 14: Promote team performance through EI
A project manager is facilitating a retrospective. The team is quiet and reluctant to share negative feedback. The PM suggests playing a game where team members write anonymous notes about what went well and what didn't. Which technique is the PM using?
A project manager is facilitating a retrospective. The team is quiet and reluctant to share negative feedback. The PM suggests playing a game where team members write anonymous notes about what went well and what didn't. Which technique is the PM using?
Answer options:
A.
Root Cause Analysis
B.
Nominal Group Technique
C.
Facilitation / Emotional Intelligence to build safety
D.
Delphi Technique
How to approach this question
Identify the skill. The PM is reading the room (EI) and using a tool to help (Facilitation).
Full Answer
C.Facilitation / Emotional Intelligence to build safety✓ Correct
Task 14 (EI) and Task 2 (Lead). The PM adapts their style to the team's needs. Anonymous input is a standard facilitation tactic for low-safety environments.
Common mistakes
Focusing on the specific name of the game rather than the intent/skill.
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