PMP · Question 94 · Task 1: Manage conflict
A project manager is leading a team where a conflict has emerged between the quality assurance lead and the development lead about testing approaches. The QA lead wants comprehensive testing at each development stage, while the development lead prefers to focus testing at the end to maintain development velocity. The conflict is affecting team morale and project progress. What should the project manager do FIRST?
Answer options:
Make a decision about the testing approach to resolve the conflict quickly
Facilitate a discussion to understand both perspectives and find a solution that addresses quality and velocity concerns
Compromise by implementing testing at mid-development stages
Escalate the testing approach decision to the technical architect
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