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Task 2: Evaluate and deliver project benefits and valuebenefits realizationERP implementationroot cause analysisbusiness value

PMP · Question 91 · Task 2: Evaluate and deliver project benefits and value

A project manager is evaluating the benefits realization of an enterprise resource planning (ERP) system implementation nine months after go-live. The system has achieved technical performance targets, but business benefits show mixed results: inventory management improved by 25% (target: 20%), but order processing time improved by only 5% (target: 15%). What should the project manager do FIRST?

Answer options:

A.

Report the mixed results to stakeholders and recommend system configuration changes to improve order processing

B.

Investigate the factors contributing to the gap between expected and actual order processing improvements

C.

Adjust the order processing target to reflect the system's actual performance capabilities

D.

Extend the benefits measurement period since ERP implementations often take longer to show full benefits

How to approach this question

When benefits realization shows mixed results, investigate root causes of underperformance before reporting results or making adjustments to understand corrective actions needed.

Full Answer

B.Investigate the factors contributing to the gap between expected and actual order processing improvements✓ Correct
Benefits realization management requires investigating root causes when actual benefits fall short of expectations, enabling development of corrective actions to achieve intended business value.

Common mistakes

Students often choose immediate reporting (A) or target adjustment (C), missing the need for root cause investigation to understand and address benefit realization gaps.
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