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PMP · Question 73 · Task 1: Manage conflict

A project manager is leading a team where two experienced developers have different approaches to solving a critical technical problem. One developer advocates for a proven, conservative solution, while the other proposes an innovative but untested approach. The disagreement is creating tension and affecting team productivity. Which TWO conflict resolution approaches should the project manager use FIRST?

Answer options:

A.

Problem-solving - Focus on understanding the underlying technical requirements and constraints to find the best solution

B.

Compromising - Find a middle ground that incorporates elements of both technical approaches

C.

Forcing - Make a decision as project manager to resolve the technical conflict quickly

D.

Collaborating - Work together to evaluate both approaches against project objectives and find the best solution

E.

Avoiding - Allow the developers to work out the technical disagreement independently

F.

Smoothing - Emphasize the technical expertise of both developers and minimize the importance of the differences

How to approach this question

For technical conflicts between experienced team members, use approaches that leverage expertise and focus on objective evaluation rather than quick resolution or avoidance.

Full Answer

Problem-solving and collaboration are complementary techniques that focus on objective evaluation of technical merits and leverage team expertise to find the best solution.

Common mistakes

Students often choose compromising (B) thinking it's collaborative, or forcing (C) for quick resolution, missing the need for objective technical evaluation through problem-solving and collaboration.
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