PMP · Question 67 · Task 16: Ensure knowledge transfer for project continuity
A project manager is preparing for a transition where the project team will hand over a new financial system to the operations team. The operations team has expressed concerns about their readiness to support the complex system, and some project team members have unique knowledge that won't be easily replaced. The transition is scheduled to occur in six weeks. What should the project manager do FIRST?
Answer options:
Conduct a comprehensive readiness assessment to identify specific knowledge transfer and capability gaps
Schedule intensive training sessions for the operations team on all system functions
Create detailed documentation of all system processes and procedures
Extend the transition timeline to allow more time for knowledge transfer
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