PMP · Question 71 · Task 4: Support organizational change
A project manager is implementing a new enterprise resource planning (ERP) system that will fundamentally change how employees perform their daily work across multiple departments. The organization has a traditional, hierarchical culture with established processes that have been in place for over a decade. Employees have expressed concerns about job security, learning new systems, and changing established workflows. Senior leadership is committed to the transformation, but middle management appears resistant and concerned about disruption to their operations. What should the project manager do FIRST?
Answer options:
Conduct a comprehensive organizational change readiness assessment to understand specific cultural factors, concerns, and resistance patterns
Implement a comprehensive communication campaign to explain the benefits and necessity of the ERP transformation
Focus on comprehensive training programs to help employees develop the technical skills needed for the new ERP system
Work with senior leadership to mandate compliance and establish consequences for resistance to the new system
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