Hard1 markMultiple Choice
Task 1: Manage conflictconflict managementfacilitationteam leadershiptechnical decisions

PMP · Question 36 · Task 1: Manage conflict

A project manager is facilitating a conflict between two team leads who disagree about the technical architecture for a critical system component. The disagreement has escalated and is affecting team morale and project progress. Which TWO approaches should the project manager use FIRST to manage this conflict effectively?

Answer options:

A.

Make a decision about the technical architecture to resolve the conflict quickly

B.

Facilitate a structured discussion to help both team leads understand each other's perspectives and concerns

C.

Separate the team leads and assign them to different project components

D.

Focus the discussion on technical criteria and project objectives rather than personal positions

E.

Escalate the conflict to senior management for resolution

F.

Ask the broader team to vote on which technical approach to adopt

How to approach this question

Select TWO approaches that demonstrate servant leadership by facilitating understanding and focusing on objective criteria rather than positions.

Full Answer

Effective conflict management requires facilitating understanding between parties while focusing discussions on objective criteria and shared goals rather than personal positions.

Common mistakes

Students often choose decision-making or avoidance approaches rather than recognizing the need for facilitated understanding and objective focus.

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