PMP · Question 10 · Task 10: Build shared understanding
During a project status meeting, the project manager presents the current progress and upcoming milestones. However, it becomes apparent that different stakeholders have varying interpretations of what 'project completion' means. The development team thinks it means code complete, the QA team believes it includes full testing, and the business stakeholders expect user training and documentation. What should the project manager do FIRST?
Answer options:
Update the project charter to clearly define project completion criteria
Facilitate a working session with all stakeholders to define and agree on completion criteria and acceptance conditions
Ask the project sponsor to clarify the official definition of project completion
Create separate completion criteria for each stakeholder group to address their specific concerns
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