Hard1 markMultiple Choice
Task 7: Plan and manage quality of products/deliverablesquality-managementdefect-analysisroot-cause-analysisquality-trends

PMP · Question 84 · Task 7: Plan and manage quality of products/deliverables

A project manager is leading a software development project where the development team has been consistently delivering features on time, but the quality assurance team reports that they are finding an increasing number of defects in recent deliverables. The defect trend is upward, and fixing defects is starting to consume significant development time. What should the project manager do FIRST?

Answer options:

A.

Analyze the root causes of the increasing defect trend with both teams

B.

Slow down the development pace to allow more time for quality checks

C.

Add more quality assurance resources to catch defects earlier

D.

Implement additional code review processes

How to approach this question

When quality trends are negative, analyze root causes with the affected teams before implementing solutions to ensure interventions address the actual problems.

Full Answer

A.Analyze the root causes of the increasing defect trend with both teams✓ Correct
Quality management requires understanding root causes of problems before implementing solutions. Analyzing the defect trend with both teams reveals the underlying issues that need to be addressed.

Common mistakes

Implementing generic solutions without understanding root causes, making assumptions about time pressure, or adding resources without addressing underlying quality issues.

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