PMP · Question 51 · Task 7: Plan and manage quality of products/deliverables
A project team is working on a mobile application development project. During user acceptance testing, users report that while the application meets all functional requirements, the user interface is confusing and difficult to navigate. The development team argues that they built exactly what was specified in the requirements. What should the project manager do?
Answer options:
Accept the application since it meets all specified functional requirements
Blame the requirements team for not specifying usability requirements clearly
Work with stakeholders to assess the usability issues and determine appropriate responses
Ask the development team to fix the usability issues at no additional cost
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