Hard1 markMultiple Choice
Task 4: Support organizational changeorganizational-changechange-managementstakeholder-engagementcommunication-planning

PMP · Question 13 · Task 4: Support organizational change

A project manager is leading a digital transformation initiative that will significantly change how employees work. The organization has a history of resistance to change, and early feedback indicates anxiety about job security and new technology adoption. Senior leadership is committed but middle management seems hesitant. Which TWO actions should the project manager take to support organizational change?

Answer options:

A.

Focus primarily on senior leadership support since they have the most influence

B.

Develop a comprehensive communication plan addressing job security concerns and benefits

C.

Implement the changes quickly to minimize the period of uncertainty

D.

Engage middle management as change champions through involvement in planning and implementation

E.

Postpone the project until organizational culture becomes more change-ready

F.

Mandate participation and set strict compliance deadlines

How to approach this question

Look for actions that address both the emotional aspects of change (communication about concerns) and the structural aspects (engaging key influencers like middle management).

Full Answer

Successful organizational change requires addressing both emotional concerns through transparent communication and structural influence through middle management engagement. These two groups are critical for employee adoption.

Common mistakes

Focusing only on senior leadership, trying to rush implementation, or using mandate-based approaches that don't address underlying resistance.

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