ExpertHard1 markMultiple Choice
PMP · Question 7 · Task 7: Address and remove impediments
During a Daily Scrum, a developer reports that a critical server update managed by the IT operations department is delayed, blocking the team's progress. The IT manager has not responded to emails. What should the project manager do FIRST?
During a Daily Scrum, a developer reports that a critical server update managed by the IT operations department is delayed, blocking the team's progress. The IT manager has not responded to emails. What should the project manager do FIRST?
Answer options:
A.
Escalate the issue to the project sponsor immediately.
B.
Visit the IT manager personally or call them to understand the bottleneck and advocate for the team.
C.
Instruct the team to work on lower-priority items until the server is ready.
D.
Update the risk register and adjust the sprint forecast.
How to approach this question
Select the most direct, active action to remove the blocker.
Full Answer
B.Visit the IT manager personally or call them to understand the bottleneck and advocate for the team.✓ Correct
The PM's primary role in this context is impediment removal. Direct communication is more effective than escalation or passive waiting.
Common mistakes
Just documenting the risk (D) or escalating too soon (A).
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