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Task 1: Manage conflictPeopleConflict ManagementAgile

PMP · Question 01 · Task 1: Manage conflict

During a daily standup in a hybrid project, two senior developers begin arguing about the architectural approach for a critical module. The argument escalates, consuming the entire 15-minute timebox and preventing other team members from providing updates. The team is visibly frustrated. What should the project manager do FIRST?

Answer options:

A.

Allow the debate to continue until a resolution is reached to ensure the architectural decision is sound.

B.

Intervene to end the argument and schedule a separate technical meeting with the two developers immediately after the standup.

C.

Report the developers to their functional manager for disrupting the team process.

D.

Make a decision on the architectural approach yourself to unblock the team.

How to approach this question

Identify the immediate problem (standup disruption) and the underlying issue (conflict). Choose the action that restores the process (timebox) while providing a path to resolve the conflict.

Full Answer

B.Intervene to end the argument and schedule a separate technical meeting with the two developers immediately after the standup.✓ Correct
The daily standup is for quick synchronization, not deep technical problem-solving. The PM must protect the team's time by moving the conflict to a 'parking lot' or separate meeting.

Common mistakes

Choosing to solve the problem immediately (ignoring timebox) or escalating too quickly.

Practice the full PMI PMP Mini Practice Exam 2

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