Section A

ProService, a B2B consulting firm, is implementing the Fitzgerald and Moon Building Blocks model to improve its performance measurement system.

According to this model, which TWO of the following are classified as 'Dimensions' of performance?

Answer options:

Competitiveness

Ownership

Quality

Motivation

How to approach this question

Recall the three categories of the Fitzgerald and Moon model: Dimensions, Standards, and Rewards. Identify which options fall under 'Dimensions'.

Full Answer

The Fitzgerald and Moon Building Blocks model consists of Dimensions, Standards, and Rewards. The six Dimensions are: Profitability, Competitiveness, Quality, Resource Utilization, Flexibility, and Innovation. Ownership is a Standard. Motivation is a Reward.

Common mistakes

Mixing up the elements of Dimensions, Standards, and Rewards.

Question 14 All questions Question 16

Practice the full ACCA PM — Performance Management Practice Exam 4

32 questions · hints · full answers · grading

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