Medium2 marksMultiple Choice
ACCA · Question 32 · Performance Measurement
Section A
AgriCorp wants to improve its HR department's recruitment process. They decide to compare their recruitment metrics against those of a leading tech company known for its world-class hiring practices, even though the tech company is in a completely different industry. What type of benchmarking is this?
Section A
AgriCorp wants to improve its HR department's recruitment process. They decide to compare their recruitment metrics against those of a leading tech company known for its world-class hiring practices, even though the tech company is in a completely different industry. What type of benchmarking is this?
Answer options:
A.
Internal benchmarking
B.
Competitive benchmarking
C.
Functional benchmarking
D.
Strategic benchmarking
How to approach this question
Identify that the comparison is based on a specific function (HR recruitment) and is across different industries. This defines functional benchmarking.
Full Answer
C.Functional benchmarking✓ Correct
Functional benchmarking involves comparing a specific business function or process (like HR, payroll, or customer service) against an organization that is recognized as a leader in that specific function, regardless of what industry they operate in.
Common mistakes
Selecting competitive benchmarking, missing the fact that the companies are in different industries.
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