Medium2 marksMultiple Choice
Performance MeasurementSyllabus FBenchmarking

ACCA · Question 32 · Performance Measurement

Section A

AgriCorp wants to improve its HR department's recruitment process. They decide to compare their recruitment metrics against those of a leading tech company known for its world-class hiring practices, even though the tech company is in a completely different industry. What type of benchmarking is this?

Answer options:

A.

Internal benchmarking

B.

Competitive benchmarking

C.

Functional benchmarking

D.

Strategic benchmarking

How to approach this question

Identify that the comparison is based on a specific function (HR recruitment) and is across different industries. This defines functional benchmarking.

Full Answer

C.Functional benchmarking✓ Correct
Functional benchmarking involves comparing a specific business function or process (like HR, payroll, or customer service) against an organization that is recognized as a leader in that specific function, regardless of what industry they operate in.

Common mistakes

Selecting competitive benchmarking, missing the fact that the companies are in different industries.

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