ACCA · Question 51 · Syllabus E: Personal effectiveness and communication in business
Scenario: CareFirst NGO staff are dealing with tasks that are important but not urgent. During a recent dispute, both parties gave up something to reach an agreement. Staff complain about feedback being delayed and distorted through management levels. Many staff suffer stress from having too much work to do in the available time.
Identify the correct classifications for the following four tasks:
Task 1: Covey's Time Management matrix quadrant action
Task 2: Conflict resolution strategy used
Task 3: Communication barrier experienced
Task 4: Type of stress overload
Which of the following combinations is correct?
Answer options:
1-Plan/Schedule, 2-Compromise, 3-Filtering, 4-Quantitative overload
1-Do immediately, 2-Collaboration, 3-Semantic, 4-Qualitative overload
1-Delegate, 2-Accommodation, 3-Physical noise, 4-Role ambiguity
1-Drop/Avoid, 2-Compromise, 3-Filtering, 4-Role conflict
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