ExpertEasy1 markMultiple Choice
ACCA · Question 44 · Syllabus E: Personal effectiveness and communication in business
True or False: In conflict resolution, the 'Smoothing' approach involves emphasizing areas of agreement and downplaying areas of disagreement.
True or False: In conflict resolution, the 'Smoothing' approach involves emphasizing areas of agreement and downplaying areas of disagreement.
Answer options:
A.
True
B.
False
How to approach this question
Relate the word 'smoothing' to 'smoothing things over' or keeping the peace.
Full Answer
A.True✓ Correct
Smoothing is a conflict resolution strategy where one party emphasizes common interests and areas of agreement while downplaying differences, often to preserve the relationship.
Common mistakes
Confusing smoothing with compromise. Compromise involves both sides giving something up; smoothing just ignores the bad parts.
Practice the full ACCA BT — Business & Technology Practice Exam 5
52 questions · hints · full answers · grading
More questions from this exam
Q01GreenCanopy, an international environmental NGO, is currently analyzing its external environment....MediumQ02QuantumLeap is a rapidly growing tech startup. A group of venture capitalists recently acquired a...MediumQ03AgriCorp produces a staple grain that forms the primary diet for a large region. Recently, AgriCo...MediumQ04AquaNet is a public utility company providing water services to a major metropolitan area. The co...MediumQ05GlobalTrade is a cross-border multinational logistics firm. The central bank of their primary ope...Medium