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    PracticeACCAACCA BT — Business & Technology Practice Exam 5Question 22
    Medium2 marksMultiple Choice
    Syllabus E: Personal effectiveness and communication in businessSyllabus EStress Management

    ACCA · Question 22 · Syllabus E: Personal effectiveness and communication in business

    An employee at EduTrain, a corporate training firm, is experiencing high levels of stress. The employee reports to two different partners. Partner A demands that the employee spend all week developing a new curriculum, while Partner B demands that the employee spend the same week delivering training to a client.

    Which specific vector of workplace stress is this employee experiencing?

    Answer options:

    A.

    Role ambiguity

    B.

    Role conflict

    C.

    Quantitative overload

    D.

    Qualitative underload

    How to approach this question

    Identify the core issue: two bosses giving incompatible instructions. This is a conflict of the employee's role.

    Full Answer

    B.Role conflict✓ Correct
    Role conflict arises when an employee receives incompatible requests or demands from two or more people. Fulfilling one demand makes it impossible to fulfill the other, leading to significant stress.

    Common mistakes

    Choosing Role ambiguity. Ambiguity is a lack of clarity; conflict is clarity of incompatible goals.
    Question 21All questionsQuestion 23

    Practice the full ACCA BT — Business & Technology Practice Exam 5

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