ExpertMedium2 marksMultiple Choice
ACCA · Question 22 · Business & Technology
Section A
An employee at "MatrixCorp" is experiencing high levels of stress. He reports to a functional manager who demands he prioritize departmental admin work, and simultaneously reports to a project manager who demands he work exclusively on a critical client deliverable.
What specific occupational stressor is this employee experiencing?
Section A
An employee at "MatrixCorp" is experiencing high levels of stress. He reports to a functional manager who demands he prioritize departmental admin work, and simultaneously reports to a project manager who demands he work exclusively on a critical client deliverable.
What specific occupational stressor is this employee experiencing?
Answer options:
A.
Role ambiguity
B.
Role conflict
C.
Work overload
D.
Interpersonal conflict
How to approach this question
Identify the source of stress: two managers giving incompatible instructions. This is the definition of role conflict.
Full Answer
B.Role conflict✓ Correct
Role conflict arises when an individual is faced with incompatible role expectations, such as receiving contradictory orders from two different managers (a common issue in matrix structures).
Common mistakes
Confusing role conflict with role ambiguity.
Practice the full ACCA BT — Business & Technology Practice Exam 3
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